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FAQs - General

Welcome to our most popular general questions on private number plates.

It is very likely that any queries you have will be answered here so please take some time to have a read through.

Should you still have any queries please email us at contact@platemaster.com and we shall respond, if not within the hour, then by the same day.

If my vehicle is "written off", what happens to my personalised registration?

If your vehicle is written off, i.e., deemed to be beyond economic repair, then following the settlement of a claim, the rights to the vehicle and therefore the registration mark assigned to it will belong to the insurance company. In turn, the insurance company can sell the vehicle on to a salvage company. Therefore, you must arrange to have your personal registration number transferred to another vehicle or retained on a certificate in sufficient time before the claim is settled.

As long as the vehicle is available for inspection and that all the conditions of the government's Transfer and Retention Scheme are met, you can apply to have your personalised registration number transferred to another vehicle or held on a retention certificate.

TIP: Make your insurers aware of the fact that your vehicle has been assigned a cherished registration. To protect yourself from losing your registration mark, you must ensure that they are conscious of the fact that if your vehicle is ever written off, it must be made available for inspection by the department of transport.

In the event of a write off, it is important to let your insurers know when you have transferred or retained your personal registration number and to send them the updated V5 registration document (this will show the replacement registration mark). Should they wish to sell the vehicle on to a salvage company, it is a legal requirement that vehicle displays its current registration mark.

Similarly, if your vehicle is ever scrapped or stolen and not recovered, you will need to take measures to retain or transfer your registration mark.

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